Shipping policy

Welcome to TikCrystal Wholesale! We are committed to providing you with a smooth and reliable shipping experience. Please review our shipping policy below to understand how we handle orders, shipping times, costs, and other important details.

1. Order Processing

  • Processing Time: Orders are typically processed within 2-5 business days after payment is received. Please note that custom or bulk orders may require additional processing time. For pre-orders, the processing time may be extended due to production schedules. We will keep you updated on the progress of your pre-order from time to time.

2. Shipping Methods and Costs

    • Shipping Options: We offer a range of shipping options to meet your needs, including sea shipping and air express shipping. Shipping costs are calculated based on the weight, size, and destination of your order and will be displayed at checkout. 
      • Sea Shipping: This option is ideal for larger packages and bulk orders. Sea shipping is more cost-effective, especially for heavy or large items, but it does take significantly longer for delivery. Delivery times will vary depending on the destination, so please plan accordingly if you choose this option.
      • Air Express Shipping: This option is best suited for smaller packages, typically under 20kg, though the weight limit may vary depending on the destination. Air express shipping is much faster than sea shipping, allowing you to receive your order more quickly. However, this speed comes with a higher cost.

    3. Shipping Destinations

    • We ship worldwide, with certain restrictions on specific products or destinations. Please note that shipping to remote areas may take longer.
    • International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.
    • If you have any questions or are unsure about shipping to a particular destination, please contact us directly for assistance.

    4. Delivery Times

    • International Shipping: International orders may take 7-35 business days to arrive, depending on the destination and shipping method selected.
    • Tracking: Once your order is shipped, you will receive a shipping confirmation with a tracking number. You can use this number to track your order’s progress online.

    5. Shipping Delays

    • While we strive to meet our estimated delivery times, please be aware that delays can occur due to unforeseen circumstances such as customs processing, weather conditions, or carrier delays. We are not responsible for shipping delays caused by these factors.

    6. Address Changes and Undeliverable Packages

    • Please ensure that your shipping address is accurate when placing your order. We cannot be held responsible for orders shipped to incorrect or outdated addresses.
    • If a package is returned to us as undeliverable, we will contact you to arrange re-shipment. Additional shipping charges may apply.

    7. Lost or Stolen Packages

    • We are not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If you suspect your package has been lost or stolen, please contact the carrier directly with your tracking number for assistance.

    8. Contact Information
    If you have any questions or concerns regarding our shipping policy, please feel free to contact us at [Your Email].